Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your personal information when you use CAMHEL.
Information We Collect
We collect information to provide and improve our services. The types of information we collect include:
- Account Information: Name, email address, and profile information you provide when creating an account.
- Usage Data: Information about how you interact with CAMHEL, including chat logs, video call metadata, and feature usage.
- Device Information: IP address, browser type, operating system, and device identifiers.
- Payment Information: Billing details and payment history (processed securely by our payment partners).
We do not store video recordings or permanent chat transcripts. All communications are ephemeral and end-to-end encrypted.
How We Use Your Information
We use your information to deliver, maintain, and improve our services. Specifically, we use your data for:
- Facilitating video chat connections and matching you with other users based on preferences.
- Personalizing your experience and delivering relevant content.
- Processing payments and managing your premium subscription.
- Improving our platform, including analytics, research, and product development.
- Communicating with you about service updates, promotions, and support requests.
Information Sharing
We value your privacy and do not sell your personal information. We share information only in the following circumstances:
- With Your Consent: When you give us permission to share your information.
- Service Providers: With trusted partners who help us operate, host, and maintain our services.
- Legal Requirements: When required by law or to protect the rights and safety of CAMHEL and our users.
- Business Transfers: In connection with a merger, acquisition, or sale of assets.
Data Security
We take data security seriously and implement industry-standard measures to protect your information:
- End-to-End Encryption: All video and audio communications are encrypted using industry-standard protocols.
- Secure Infrastructure: Our servers are hosted in secure facilities with strict access controls.
- Regular Audits: We conduct regular security assessments and vulnerability testing.
- Data Minimization: We only collect and retain the data necessary to provide our services.
Your Rights
You have certain rights regarding your personal information, including:
- Access: Request a copy of the data we hold about you.
- Correction: Update or correct inaccurate information.
- Deletion: Request deletion of your account and personal data.
- Opt-Out: Withdraw consent for certain data processing activities.
- Data Portability: Receive a copy of your data in a structured format.
To exercise any of these rights, please contact our support team.
Cookies
We use cookies and similar tracking technologies to enhance your experience. We use cookies for:
- Essential: Necessary for the platform to function properly.
- Preferences: Remember your settings and preferences.
- Analytics: Understand how users interact with our platform to improve it.
- Security: Help protect against fraud and unauthorized access.
You can control cookie preferences through your browser settings. However, disabling some cookies may affect platform functionality.
Third-Party Services
CAMHEL integrates with select third-party services to provide core functionality:
- Payment Processors: Secure payment processing through trusted partners.
- Hosting Providers: Cloud infrastructure for reliable service delivery.
- Analytics: Anonymous usage analytics to improve our platform.
- Push Notifications: For mobile app notifications (opt-in only).
These partners are bound by data protection agreements and only process data as instructed by CAMHEL.
Children’s Privacy
CAMHEL is not intended for users under the age of 18. We do not knowingly collect information from minors:
- We require users to confirm they are 18 years or older during account creation.
- If we discover we have collected information from a minor, we will promptly delete it.
- Parents or guardians who believe we have collected information from a child should contact us.
CAMHEL is strictly 18+ — We take age verification seriously and have measures in place to prevent underage use.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of changes by:
- Posting the updated policy on this page with a revised “Last Updated” date.
- Sending an email notification to registered users for significant changes.
- Displaying a notice on the platform about policy updates.
We encourage you to review this policy periodically to stay informed about how we protect your information.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your personal information when you use CAMHEL.